Case studies

Trusk streamlines its business expenses and enjoys a great customer experience

Discover how Trusk, a provider of last-mile delivery services by electric vehicles (EVs), uses Memo Bank platform to streamline its expense management and other financial processes.

Trusk streamlines its business expenses and enjoys a great customer experience
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"We are working with Memo Bank to process most of our transactions, as its offering is clearly the smoothest on the market."

Sébastien Tronel

Cofounder and CFO

Company

company logo Trusk

Trusk offers premium last-mile delivery services for large items.

Icone Etoile 2016
Icone Employés +100 employees
Marqueurs Saint-Ouen (93400)
Customer
Sébastien Tronel

Sébastien Tronel

Cofounder and CFO

Trusk’s needs:

  • Streamlining card expenses management.
  • Accessing to streamlined banking services.
  • Maximising yield on surplus cash.
  • Building an optimum ecosystem of finance partners. 

Outcomes achieved with Memo Bank:

  • Generating and managing corporate cards through a single solution. 
  • Gaining visibility and control on all its banking transactions, in real time. 
  • Maximising yield on surplus cash, through time deposits. 

Trusk: A leader in last-mile delivery services made by electric vehicles (EVs)

Trusk proposes last-mile delivery services for large items. Its ambition is to offer an outstanding customer service and reduce carbon footprint by pioneering delivery through electric vehicles (30% of current deliveries, aiming for 50% by the end of 2024).

Trusk partners with subcontractors, transport companies, to organize deliveries of goods from stores or cross-docking platforms. Trusk has delivered more than one million items per year and has around 200 clients, including large organisations such as IKEA, Castorama, and Leroy Merlin.

A need to streamline card expenses and financial processes

Complexity in managing cards expenses 

Traditional banks do not provide their clients with an integrated, complete, and centralised banking platform.  Trusk then had to use non-banking solutions alongside their banks to manage all aspects of card expenses, including making cash advances to fund them.

Sébastien Tronel, co-founder and CFO of Trusk, sought a bank that could centralise and integrate key transaction banking services into one platform. This was essential to address the needs of an SME processing nearly €10 million monthly.

Access to a centralised, integrated and complete transaction banking solution

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We would never have had such a tailored offering with a French traditional bank.

Sébastien Tronel

Cofounder and CFO

Sébastien Tronel

Centralising and tracking card expenses at a granular level

Through their 20+ Memo Bank Visa Corporate cards, Trusk has now streamlined the way it generates and manages cards for all their employees. Memo Bank platform delivers the following benefits for Trusk:

  • Better cost control.
  • Real-time visibility of all incoming and outgoing transactions.
  • Robust and simplified process to approve and make payments. 
  • Access to data to produce financial reportings. 

Being able to manage our transactions in such a granular way is not something we’ve experienced with other banking actors,” Sébastien Tronel commented.

Maximising yield on surplus cash

Trusk can maximise yield on its longer-term excess cash through Memo Bank time deposits. Sébastien Tronel also appreciates the ability to create term deposit accounts rapidly, online and with just a few clicks.

Flexibility in expenses made by cards

The deferred payment option available with Memo Bank corporate cards is a strong asset, removing the need to use various solutions to make cash advances to fulfill our payment obligations,” Sébastien Tronel commented, as he can now postpone the payment of a purchase for 30 days (Buy Now Pay Later).

Furthermore, access to overdrafts and SEPA instant credit transfers are essential assets for optimising and gaining visibility on Trust’s finances. 

A great user experience, turning Memo Bank into Trusk’s primary banking partner 

Today, most of our transactions are processed by Memo Bank platform, whose offering is clearly the smoothest in the market, enabling us to achieve time savings and improve our performance.” Sébastien Tronel says. Through our interaction with Memo Bank, the bank has demonstrated responsiveness, great expertise in providing clear answers and outstanding customer service. According to Sébastien Tronel, these elements further set Memo Bank apart from traditional banks. 

Finally, as Trusk is committed to reduce its carbon footprint by using electric vehicles, Sébastien Tronel appreciates collaborating with a bank that is also fully committed, through various actions, to lead the way to a healthier planet.

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