Thomas was drawn to Memo Bank’s vision. He felt that Memo Bank and MadeForMed shared a common goal: to modernize a traditional field through digital innovation—family medicine for MadeForMed, banking for Memo Bank.
Memo Bank immediately simplified Thomas’s daily routine by transforming how authentication is handled. At Memo Bank, all sensitive operations can be approved using just a mobile device (iOS or Android). When Thomas needs to send a wire transfer from his Memo Bank account, he prepares the transfer on Memo Bank’s website and then receives a notification on his phone. All he has to do is open the Memo Bank app and confirm the transfer by unlocking his phone.
This authentication method allows Thomas to access his bank account securely from anywhere, significantly changing his life. Bank access is no longer tied to a device he might have left behind but to his smartphone—which he always carries. The CEO is greatly relieved to have a bank account that makes transfers this straightforward.
Thomas also appreciates that Memo Bank provides dedicated relationship managers who don’t rotate as they often do in traditional banks. This means he doesn’t have to re-explain his situation to a new manager constantly. He’s delighted with his relationship with his business manager, Adeyinka, who is highly responsive. When Thomas wants to talk or meet, Adeyinka is readily available. Thomas feels listened to—not just by Adeyinka but also by the Memo Bank teams developing new features, with whom he has already had discussions.
