In 2015, Jérémy, Christopher, and Samy founded Smart Tribune and set themselves the challenge of customer satisfaction. The proliferation of channels and technologies has opened new possibilities for establishing and maintaining relationships between customers and brands. However, customer satisfaction and responsiveness do not always meet client expectations. Smart Tribune is diving into consulting and developing conversational solutions, knowledge bases, and dynamic Q&As to enhance the customer experience. The goal is to facilitate access to information at each step of the user journey on websites to prevent customer service congestion and improve online conversions and sales.
The company now has 35 employees and 200 major clients both in France and internationally.