Serveast operates as an IT reseller, providing infrastructure equipment, office supplies, cabling, software, etc. and more to a loyal customer base that includes large corporations and mid-sized businesses like Arianespace, Airbus Defence and Space, Frans Bonhomme, and Vivendi.
Serveast’s strength lies in its ability to source various materials—whether rare or located across the globe—and deliver them in record time. Despite the pandemic, the company’s revenue has grown significantly. The widespread shift to remote work, triggered by the health crisis, has spiked demand for IT hardware, as not all companies were equipped with necessary tools like webcams or laptops.
However, the real reason customers value Serveast is for its team’s responsiveness and ability to provide tailored solutions, even for obsolete or rare products. Providing swift and efficient service requires reliable and responsive partners, including banking services.
Being a reseller means buying to resell —a seemingly simple concept, but one that demands efficient banking partners to pay suppliers and serve clients promptly. Failure to meet contractual obligations and delivery timelines can damage Serveast’s reputation.
Serveast experienced several incidents with its main bank: transactions were pending bank approval for weeks, and there were occasions when the company’s bank card was blocked for an entire week, despite daily online payments being a routine.
The relationship manager was unreachable, and the team had no visibility into what was happening. For Virginie Girard, “a small business really needs a bank that communicates with its clients, one where they can rely on their relationship manager at any time, have direct access, and receive quality advice.”
